Licensing and Support
This page covers types of Aidbox licenses and describes Aidbox Support tiers.
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This page covers types of Aidbox licenses and describes Aidbox Support tiers.
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Was this helpful?
Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. is always around to ensure developers get all the necessary support.
Aidbox Edition
Price
Aidbox production license
$
Development license
free
A production license allows running Aidbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data. Please for more details.
The Aidbox development license is intended exclusively for development, testing, and demonstration purposes. This license comes with specific restrictions and limitations: - No PHI: Users must not load real healthcare data or Protected Health Information (PHI) into any Aidbox instance operating under a Development license. - Storage Limit: The Development license permits storage of up to 5 GB of data in your database.
When you reach your database size limit, you’ll receive 3 types of messages - warning, error message, and blocking message:
Your database (name of your database) size 4.9 GiB is about to exceed the license limit 5.0 GiB, in that case your process is going to shutdown. Please review database size or contact us for further information.
You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.
We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from their first days with Aidbox. It might be the time when you need Aidbox Support the most.
Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:\
Aidbox Support
What is included
Price
Basic Support
Account manager
Basic Aidbox consulting
$
Professional Support
Chat with Aidbox engineers
Monthly video conferences with Aidbox engineers
Priority fixing of non-blocking issues**
Priority release of new Aidbox features**
Aidbox performance optimization consulting
$$
Enterprise Support
Chat with Aidbox engineers
Weekly conferences with Aidbox engineers
Aidbox product enhancement or feature release**
FHIR and Aidbox consultative review and guidance
$$$
Ultimate Support
Custom Aidbox build
Dedicated Engineers
Aidbox development for the Client
Participation in the Client’s project launch
$$$$
** - during the next three releases
If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:
Aidbox provisioning and maintenance in customers' infrastructure
Aidbox production-ready deployment as a project
Aidbox development quick start training
Operations quick start training
Migration from another FHIR server/platform to Aidbox
Project bootstrapping
Performance tuning and optimization
Major version upgrade
1 month with Basic support
2 months with Professional support
3 months with Enterprise or Ultimate support
For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please for more information.
We can also work with you to build a custom engagement that suits your needs. Please for more info.
Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and on your side!
To learn about pricing, please get in touch .