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  • Aidbox FHIR platform documentation
    • Features
    • Architecture
  • Getting Started
    • Run Aidbox in Sandbox
    • Run Aidbox locally
    • Run Aidbox on AWS
    • Upload Sample Data
  • Tutorials
    • CRUD, Search Tutorials
      • Delete data
      • Set up uniqueness in Resource
      • Search Tutorials
        • Custom SearchParameter tutorial
        • Create custom Aidbox Search resource
        • Multilingual search tutorial
        • Migrate from Aidbox SearchParameter to FHIR SearchParameter
        • Change sort order by locale collation
    • Bulk API Tutorials
      • 🎓Synthea by Bulk API
      • 🎓$dump-sql tutorial
    • Security & Access Control Tutorials
      • Allow patients to see their own data
      • Restrict operations on resource type
      • Relationship-based access control
      • Creating user & set up full user access
      • Restricting Access to Patient Data
      • Create and test access control
      • RBAC
        • Flexible RBAC built-in to Aidbox
        • RBAC with JWT containing role
        • RBAC with ACL
      • Set-up token introspection
      • Prohibit user to login
      • Debug access control
      • Managing Admin Access to the Aidbox UI Using Okta Groups
      • Run Multibox locally
      • How to enable labels-based access control
      • How to enable patient data access API
      • How to enable SMART on FHIR on Patient Access API
      • How to enable hierarchical access control
      • How to configure Audit Log
    • Terminology Tutorials
      • Load ICD-10 terminology into Aidbox
      • Uploading IG terminology content to external FHIR terminology server
    • Validation Tutorials
      • Upload FHIR Implementation Guide
        • Environment Variable
        • Aidbox UI
          • IG Package from Aidbox Registry
          • Public URL to IG Package
          • Local IG Package
        • Aidbox FHIR API
        • UploadFIG Tool
      • ISiK
      • Carin BB
      • US Core
      • Davinci Pdex
      • mCode
    • Integration Toolkit Tutorials
      • Postmark integration tutorial
      • Mailgun integration tutorial
    • Subscriptions Tutorials
      • AidboxTopicSubscription NATS tutorial
    • Other tutorials
      • Run Aidbox with FHIR R6
      • Migrate from Multibox to Aidbox
      • SDC with Custom Resources
      • How to create FHIR NPM package
      • Migrate from legacy licence portal to Aidbox portal
      • How to run Aidbox in GCP Cloud Run
  • Overview
    • Licensing and Support
    • Aidbox user portal
      • Projects
      • Licenses
      • Members
    • Aidbox UI
      • Aidbox Notebooks
      • REST Console
      • Database Console
      • Attrs stats
      • DB Tables
      • DB Queries
    • Versioning
    • Release Notes
    • Contact us
  • Configuration
    • Settings
    • Configure Aidbox and Multibox
    • Init Bundle
  • API
    • REST API
      • CRUD
        • Create
        • Read
        • Update
        • Patch
        • Delete
      • FHIR Search
        • SearchParameter
        • Include and Revinclude
        • Chaining
      • Aidbox Search
      • Bundle
      • History
      • $everything on Patient
      • Other
        • Aidbox & FHIR formats
        • Capability Statement
        • $document
        • Observation/$lastn
        • $validate
        • SQL endpoints
        • $matcho
        • $to-format
        • Aidbox version
        • Health check
    • Bulk API
      • Configure Access Policies for Bulk API
      • $dump
      • $dump-sql
      • $dump-csv
      • $export
      • $load & /fhir/$load
      • $import & /fhir/$import
      • aidbox.bulk data import
      • Bulk import from an S3 bucket
    • Batch/Transaction
    • GraphQL API
    • Other APIs
      • Plan API
        • Provider Directory API
          • Practitioner
          • PractitionerRole
          • Organization
          • OrganizationAffiliation
        • Plan API Overview
      • Archive/Restore API
        • create-archive
        • restore-archive
        • prune-archived-data
        • delete-archive
      • ETAG support
      • Cache
      • Changes API
      • RPC API
      • Sequence API
      • Encryption API
      • Batch Upsert
  • Modules
    • Profiling and validation
      • FHIR Schema Validator
        • Aidbox FHIR IGs Registry
        • Setup Aidbox with FHIR Schema validation engine
      • Skip validation of references in resource using request header
      • Asynchronous resource validation
    • Security & Access Control
      • Authentication Flows
        • Basic Auth
        • Client Credentials Grant
        • Resource Owner Grant
        • Authorization Code Grant
        • Implicit Grant
        • Two Factor Authentication
        • External OAuth 2.0 Providers
        • Token Exchange
      • External identity providers
        • Aidbox
        • Okta
        • Azure AD
        • Azure AD with certificate authentication
        • Keycloak
        • GitHub
        • Microsoft AD FS
        • Apple
      • Access Control
        • AccessPolicy
        • Evaluation engines
        • Role-Based Access Control (/RBAC)
        • Attribute-based Access Control (/ABAC)
        • Multitenancy
        • Access control lists (/ACL)
        • Access policy dev tool
        • AccessPolicy best practices
      • Audit
        • Audit Log
    • Observability
      • Getting started
        • Run Aidbox with OpenTelemetry locally
        • How to export telemetry to the OTEL collector
      • Logs
        • How-to guides
          • OpenTelemetry logs
          • Elastic Logs and Monitoring Integration
          • Datadog Log management integration
          • Loki Log management integration
        • Tutorials
          • Log analysis and visualization tutorial
          • Export logs to Datadog tutorial
        • Extending Aidbox Logs
        • Technical reference
          • Log appenders
          • Log transformations
          • Log Schema
          • OTEL logs exporter parameters
      • Metrics
        • How-to guides
          • How to export metrics to the OTEL collector
          • Use Aidbox Metrics Server
          • Set-up Grafana integration
        • Technical reference
          • OpenTelemetry Metrics
          • OTEL metrics exporter parameters
      • Traces
        • How to use tracing
        • OTEL traces exporter parameters
    • Subscriptions
      • Aidbox topic-based subscriptions
        • Kafka AidboxTopicDestination
        • Webhook AidboxTopicDestination
        • GCP Pub/Sub AidboxTopicDestination
        • Tutorial: produce QuestionnaireResponse to Kafka topic
      • Aidbox SubSubscriptions
    • Aidbox Forms
      • Getting started
      • Aidbox Forms Interface
      • Aidbox UI Builder
        • UI Builder Interface
        • Form creation
          • Form Settings
          • Widgets
          • Components
          • Versioning
          • Form customisation in Theme Editor
          • Form signature
          • How-to guides
            • How to: populate forms with data
            • How to extract data from forms
            • How to calculate form filling percentage
          • Multilingual forms
          • FHIRPath Editor
        • Import Questionnaire
        • Form sharing
        • Printing forms
          • Template-based PDF generation
        • FHIR versions
        • Offline forms
        • Embedding
          • Request Interception
        • Configuration
        • Forms multitenancy
        • Building reports using SQL on FHIR
        • Integration with external terminology servers
        • External FHIR servers as a data backend
        • Store attachments in S3-like storages
      • Access Control in Forms
      • Audit Logging in Forms
      • Aidbox Form Gallery
    • Define extensions
      • Extensions using StructureDefinition
      • Extensions using FHIRSchema
    • Custom Resources
      • Custom resources using FHIR Schema
      • Custom resources using StructureDefinition
      • Migrate to FHIR Schema
        • Migrate custom resources defined with Entity & Attributes to FHIR Schema
        • Migrate custom resources defined with Zen to FHIR Schema
    • Aidbox terminology module
      • Concept
        • $translate-concepts
        • Handling hierarchies using ancestors
      • ValueSet
        • ValueSet Expansion
        • ValueSet Code Validation
        • Create a ValueSet
      • CodeSystem
        • CodeSystem Concept Lookup
        • CodeSystem Subsumption testing
        • CodeSystem Code Composition
      • Import external terminologies
        • Import flat file (/CSV)
        • $import operation
        • Ready-to-use terminologies
      • $translate on ConceptMap
    • SQL on FHIR
      • Defining flat views with View Definitions
      • Query data from flat views
      • Reference
    • Integration toolkit
      • C-CDA / FHIR Converter
        • List of supported templates
          • Admission Diagnosis Section (/V3)
          • Advance Directives Section (/entries optional) (/V3)
          • Advance Directives Section (/entries required) (/V3)
          • Allergies and Intolerances Section (/entries optional) (/V3)
          • Allergies and Intolerances Section (/entries required) (/V3)
          • Assessment Section
          • Chief Complaint Section
          • Chief Complaint and Reason for Visit Section
          • Complications Section (/V3)
          • Course of Care Section
          • DICOM Object Catalog Section - DCM 121181
          • Default Section Rules
          • Discharge Diagnosis Section (/V3)
          • Document Header
          • Encounters Section (/entries optional) (/V3)
          • Encounters Section (/entries required) (/V3)
          • Family History Section (/V3)
          • Functional Status Section (/V2)
          • General Status Section
          • Goals Section
          • Health Concerns Section (/V2)
          • History of Present Illness Section
          • Hospital Consultations Section
          • Hospital Course Section
          • Hospital Discharge Instructions Section
          • Hospital Discharge Physical Section
          • Hospital Discharge Studies Summary Section
          • Immunizations Section (/entries optional) (/V3)
          • Immunizations Section (/entries required) (/V3)
          • Medical (/General) History Section
          • Medical Equipment Section (/V2)
          • Medications Administered Section (/V2)
          • Medications Section (/entries optional) (/V2)
          • Medications Section (/entries required) (/V2)
          • Mental Status Section (/V2)
          • Notes
          • Nutrition Section
          • Objective Section
          • Operative Note Fluids Section
          • Operative Note Surgical Procedure Section
          • Past Medical History (/V3)
          • Payers Section (/V3)
          • Plan of Treatment Section (/V2)
          • Postprocedure Diagnosis Section (/V3)
          • Preoperative Diagnosis Section (/V3)
          • Problem Section (/entries optional) (/V3)
          • Problem Section (/entries required) (/V3)
          • Procedure Description Section
          • Procedure Disposition Section
          • Procedure Estimated Blood Loss Section
          • Procedure Implants Section
          • Procedure Specimens Taken Section
          • Procedures Section (/entries optional) (/V2)
          • Procedures Section (/entries required) (/V2)
          • Reason for Visit Section
          • Results Section (/entries optional) (/V3)
          • Results Section (/entries required) (/V3)
          • Review of Systems Section
          • Social History Section (/V3)
          • Vital Signs Section (/entries optional) (/V3)
          • Vital Signs Section (/entries required) (/V3)
        • How to deploy the service
        • Producing C-CDA documents
        • How to customize conversion rules
      • HL7 v2 Integration
        • HL7 v2 integration with Aidbox Project
        • Mappings with lisp/mapping
      • X12 message converter
      • Analytics
        • Power BI
      • Mappings
      • Email Providers integration
        • Setup SMTP provider
    • SMARTbox | FHIR API for EHRs
      • Get started
        • Set up Smartbox locally
        • Deploy Smartbox with Kubernetes
      • (/g)(/10) Standardized API for patient and population services
      • The B11 Decision Support Interventions
        • Source attributes
        • Feedback Sections
      • How-to guides
        • Pass Inferno tests with Smartbox
        • Perform EHR launch
        • Pass Inferno Visual Inspection and Attestation
        • Revoke granted access
        • Set up EHR-level customization
        • Check email templates
        • Setup email provider
        • Register users
        • Set up SSO with Auth0
        • Publish Terms of Use link onto the documentation page
        • Find out what resources were exported during the $export operation
        • Find documentation endpoint
      • Background information
        • Considerations for Testing with Inferno ONC
        • Adding Clients for Inferno tests
        • Multitenancy approach
        • What is Tenant
        • Email templating
    • ePrescription
      • Getting started
      • Authentication with mTLS
      • Pharmacies synchronization
      • Prescribing
        • NewRx Message
        • CancelRx Message
        • How to test Callback
      • Directory
        • DirectoryDownload Message
        • GetProviderLocation Message
        • AddProviderLocation Message
        • UpdateProviderLocation Message
        • DisableProviderLocation Message
      • Medications
        • FDB
      • References
        • Environment Variables
      • Frequently Asked Questions
    • Other modules
      • MDM
        • Train model
        • Configure MDM module
        • Find duplicates: $match
        • Mathematical details
      • MCP
  • Database
    • Overview
    • Database schema
    • PostgreSQL Extensions
    • AidboxDB
      • HA AidboxDB
    • Tutorials
      • Migrate to AidboxDB 16
      • Working with pgAgent
  • File storage
    • AWS S3
    • GCP Cloud Storage
    • Azure Blob Storage
    • Oracle Cloud Storage
  • Deployment and maintenance
    • Deploy Aidbox
      • Run Aidbox on Kubernetes
        • Deploy Production-ready Aidbox to Kubernetes
        • Deploy Aidbox with Helm Charts
        • Highly Available Aidbox
        • Self-signed SSL certificates
      • Run Aidbox on managed PostgreSQL
      • How to inject env variables into Init Bundle
    • Backup and Restore
      • Crunchy Operator (/pgBackRest)
      • pg_dump
      • pg_basebackup
      • WAL-G
    • Indexes
      • Get suggested indexes
      • Create indexes manually
  • App development
    • Use Aidbox with React
    • Aidbox SDK
      • Aidbox JavaScript SDK
      • Apps
      • NodeJs SDK
      • Python SDK
    • Examples
  • Reference
    • FHIR Schema reference
    • Settings reference
      • General
      • FHIR
      • Security & Access Control
      • Modules
      • Database
      • Web Server
      • Observability
      • Zen Project
    • Environment variables
      • Aidbox required environment variables
      • Optional environment variables
      • AidboxDB environment variables
    • System resources reference
      • IAM Module Resources
      • SDC Module Resources
      • Base Module Resources
      • Bulk Module Resources
      • AWF Module Resources
      • Cloud Module Resources
      • HL7v2 Module Resources
      • SQL on FHIR Module Resources
    • Email Providers reference
      • Notification resource reference
      • Mailgun environment variables
      • Postmark environment variables
    • Aidbox Forms reference
      • FHIR SDC API
      • Aidbox SDC API
      • Generating Questionnaire from PDF API
    • Aidbox SQL functions
  • Deprecated
    • Deprecated
      • Zen-related
        • RPC reference
          • aidbox
            • mdm
              • aidbox.mdm/update-mdm-tables
              • aidbox.mdm/match
        • FTR
        • Aidbox configuration project
          • Run Aidbox locally using Aidbox Configuraiton project
          • Aidbox configuration project structure
          • Set up and use configuration projects
          • Enable IGs
          • Repository
          • Seed Import
          • Manage Indexes in Zen Project
          • Seed v2
          • 🎓Migrate to git Aidbox Configuration Projects
          • Aidbox Configuration project reference
            • Zen Configuration
            • Aidbox project RPC reference
            • aidbox.config/config
          • Custom resources using Aidbox Project
          • First-Class Extensions using Zen
          • Zen Indexes
        • US Core IG
          • US Core IG support reference
        • Workflow Engine
          • Task
            • Aidbox Built-in Tasks
            • Task Executor API
            • Task User API
          • Workflow
            • Workflow User API
          • Services
          • Monitoring
        • FHIR conformance Deprecated guides
          • Touchstone FHIR 4.0.1 basic server
          • Touchstone FHIR USCore ClinData
          • How to enable US Core IG
            • Start Aidbox locally with US Core IG enabled
            • Add US Core IG to a running Aidbox instance
          • HL7 FHIR Da Vinci PDex Plan Net IG
        • Terminology Deprecated Tutorials
          • Inferno Test-Suite US Core 3.1.1
        • API constructor (/beta)
        • zen-lang validator
          • Write a custom zen profile
          • Load zen profiles into Aidbox
        • FHIR topic-based subscriptions
          • Set up SubscriptionTopic
          • Tutorial: Subscribe to Topic (/R4B)
          • API Reference
            • Subscription API
        • 🏗️FHIR Terminology Repository
          • FTR Specification
          • Create an FTR instance
            • FTR from CSV
            • FTR from FHIR IG
            • FTR from FTR — Direct Dependency
            • FTR from FTR — Supplement
          • FTR Manifest
          • Load SNOMED CT into Aidbox
          • Load LOINC into Aidbox
          • Load ICD-10-CM into Aidbox
          • Load RxNorm into Aidbox
          • Load US VSAC Package to Aidbox
          • Import via FTR
        • Zen Search Parameters
      • Entity / Attribute
        • Entities & Attributes
        • First-Class Extensions using Attribute
        • Custom Resources using Entity
        • Working with Extensions
        • Aidbox Search Parameters
      • Forms
      • Other
        • Custom Search
        • SearchQuery
        • Subscribe to new Patient resource
        • App Development Deprecated Tutorials
          • Receive logs from your app
            • X-Audit header
          • Working with Aidbox from .NET
          • Patient Encounter notification Application
        • Other Deprecated Tutorials
          • Resource generation with map-to-fhir-bundle-task and subscription triggers
          • APM Aidbox
          • Automatically archive AuditEvent resources in GCP storage guide
          • HL7 v2 pipeline with Patient mapping
          • How to migrate to Apline Linux
          • How to migrate transaction id to bigint
          • How to fix broken dates
          • Configure multi-tenancy
        • AidboxProfile
        • GCP Pub/Sub
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  • Aidbox license types:
  • Production license
  • Development license
  • Production-ready Aidbox as a SaaS
  • Aidbox for education
  • Aidbox Support
  • Professional services
  • Aidbox Trial

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  1. Overview

Licensing and Support

This page covers types of Aidbox licenses and describes Aidbox Support tiers.

PreviousHow to run Aidbox in GCP Cloud RunNextAidbox user portal

Last updated 4 days ago

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Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. is always around to ensure developers get all the necessary support.

Aidbox license types:

Aidbox Edition

Price

Aidbox production license

$

Development license

free

Production license

A production license allows running Aidbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data. Please for more details.

Development license

The Aidbox development license is intended exclusively for development, testing, and demonstration purposes. This license comes with specific restrictions and limitations: - No PHI: Users must not load real healthcare data or Protected Health Information (PHI) into any Aidbox instance operating under a Development license. - Storage Limit: The Development license permits storage of up to 5 GB of data in your database.

When you reach your database size limit, you’ll receive 3 types of messages - warning, error message, and blocking message:

Your database (name of your database) size 4.9 GiB is about to exceed the license limit 5.0 GiB, in that case your process is going to shutdown. Please review database size or contact us for further information.

Your database (name of your database) size is 5.7 GiB and it's above license limit 5.0 GiB. Please review database size or contact us for further information.

Your database (name of your database) size is 33.7 GiB and it's above license limit 5.0 GiB, your process is going to shutdown in 60 minutes. Please review database size or contact us for further information.

Production-ready Aidbox as a SaaS

You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.

Aidbox for education

Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from their first days with Aidbox. It might be the time when you need Aidbox Support the most.

Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:\

Aidbox Support

What is included

Price

Basic Support

  • Account manager

  • Basic Aidbox consulting

$

Professional Support

  • Chat with Aidbox engineers

  • Monthly video conferences with Aidbox engineers

  • Priority fixing of non-blocking issues**

  • Priority release of new Aidbox features**

  • Aidbox performance optimization consulting

$$

Enterprise Support

  • Chat with Aidbox engineers

  • Weekly conferences with Aidbox engineers

  • Aidbox product enhancement or feature release**

  • FHIR and Aidbox consultative review and guidance

$$$

Ultimate Support

  • Custom Aidbox build

  • Dedicated Engineers

  • Aidbox development for the Client

  • Participation in the Client’s project launch

$$$$

** - during the next three releases

Professional services

If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:

  • Aidbox provisioning and maintenance in customers' infrastructure

  • Aidbox production-ready deployment as a project

  • Aidbox development quick start training

  • Operations quick start training

  • Migration from another FHIR server/platform to Aidbox

  • Project bootstrapping

  • Performance tuning and optimization

  • Major version upgrade

Aidbox Trial

  • 1 month with Basic support

  • 2 months with Professional support

  • 3 months with Enterprise or Ultimate support

For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please for more information.

We can also work with you to build a custom engagement that suits your needs. Please for more info.

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and on your side!

To learn about pricing, please get in touch .

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