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Licensing and Support

This page covers types of Aidbox licenses and describes Aidbox Support tiers.
Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to make sure that developers get all the necessary support.

Aidbox Licenses

To start using Aidbox visit the Aidbox user portal, create a project and get a standard license. A standard license allows running Aidbox locally or in Aidbox Sandbox for 14 days and then can be extended by the Health Samurai team.

Product license types:

Aidbox Edition
Price
Aidbox standard license
$
Development license (available for customers only)
free

Standard license

A standard license allows running Aidbox locally or in Aidbox Sandbox for 14 days (trial) and then can be extended by the Health Samurai team for production usage with PHI data.
This license can be upgraded for production use with PHI data. Please contact us for more details.

Development license

After you get a contract for a standard license or any support package you can get additional licenses for development and testing. A development license allows you to store not more than 2 GB of data in your database.
When you reach your database size limit, you’ll receive 3 types of messages - warning, error message, and blocking message:
Warning
Error
Blocking
Your database (name of your database) size 1.9 GiB is about to exceed the license limit 2.0 GiB, in that case your process is going to shutdown. Please review database size or contact us for further information.
Your database (name of your database) size is 2.7 GiB and it's above license limit 2.0 GiB. Please review database size or contact us for further information.
Your database (name of your database) size is 33.7 GiB and it's above license limit 2.0 GiB, your process is going to shutdown in 60 minutes. Please review database size or contact us for further information.
If your company has an active contract with Health Samurai, please request access to your company project or contact us.

Production-ready Aidbox as a SaaS

You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.

Aidbox for education

For non-profit educational institutions, the Health Samurai provides Aidbox licenses that can be used for instructional and non-commercial academic research. Please contact us for more information.

Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from your first days with Aidbox. It might be the time when you need Aidbox Support the most.
Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:\
Aidbox Support
What is included
Price
Basic Support
  • Account manager
  • Basic Aidbox consulting
$
Professional Support
  • Chat with Aidbox engineers
  • Monthly video conferences with Aidbox engineers
  • Priority fixing of non-blocking issues**
  • Priority release of new Aidbox features**
  • Aidbox performance optimization consulting
$$
Enterprise Support
  • Chat with Aidbox engineers
  • Weekly conferences with Aidbox engineers
  • Aidbox product enhancement or feature release**
  • FHIR and Aidbox consultative review and guidance
$$$
Ultimate Support
  • Custom Aidbox build
  • Dedicated Engineers
  • Aidbox development for the Client
  • Participation in the Client’s project launch
$$$$
** - during the next three releases

Professional services

If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:
  • Aidbox provisioning and maintenance in customers' infrastructure
  • Aidbox production-ready deployment as a project
  • Aidbox development quick start training
  • Operations quick start training
  • Migration from another FHIR server/platform to Aidbox
  • Project bootstrapping
  • Performance tuning and optimization
  • Major version upgrade
We can also work with you to build a custom engagement that suits your needs. Please contact us for more info.

Aidbox Trial

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and Health Samurai on your side!
  • 1 month with Basic support
  • 2 months with Professional support
  • 3 months with Enterprise or Ultimate support
To learn about pricing, please get in touch with us.
Last modified 3mo ago