Licensing and Support
This page covers types of Aidbox licenses and describes Aidbox Support tiers.
Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to make sure that developers get all the necessary support.
To start using Aidbox or Multibox visit the Aidbox user portal, create a project and get a standard license. A standard license allows running Aidbox locally or in Aidbox Sandbox for 14 days and then can be extended by the Health Samurai team. You can't use it with real healthcare data or PHI (Protected Health Information). But other than that, you can try all the features of Aidbox and decide if Aidbox is a good fit for your digital healthcare solution.
After you get contract for a standard license you can get additional licenses for development and CI/CD pipelines:
You can get a turn-key production-ready Aidbox as a SaaS to start your development in minutes.
For non-profit educational institutions the Health Samurai provides stantard Aidbox and Multibox licenses that can be used for instructional and non-commercial academic research. Please contact us for more information.
We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from your first days with Aidbox. It might be the time when you need Aidbox Support the most.
Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:\
** - during the next three releases
If you have a development team ready to start, but need that extra expertise to get started or move faster, we can help you at any stage. Aidbox professional services include:
- Production-ready deployment as a project
- Development quick start training
- Operations quick start training
- Migration from another FHIR server/platform to Aidbox
- Project bootstrapping
- Performance tuning and optimization
- Major version upgrade
- 1 month with Basic support
- 2 months with Professional support
- 3 months with Enterprise or Ultimate support