Licensing and Support
This page covers types of Aidbox licenses and describes Aidbox Support tiers.
Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to make sure that developers get all the necessary support.

Aidbox Licenses

Start with a free Aidbox version called Devbox. You can only use Devbox at your local computer and can't use it with real healthcare data or PHI (Protected Health Information). But other than that, Devbox has all the features of the paid Aidbox version, and it is enough for proper Aidbox evaluation and the beginning of your healthcare app development.
If you need Aidbox for a staging or production environment, it is time to move to the paid Aidbox version. Moving to the paid Aidbox is easy. Log in to the license server and request a paid Aidbox license. Health Samurai will take care of the rest.
If you need more than one Aidbox license, you will pay even less for the second Aidbox license that you are purchasing. If you are building a SaaS solution that would benefit from having a separate FHIR server for each client, you can get a multi-tenant version of Aidbox (Multibox).
Do not forget that you can host Aidbox yourself, or Health Samurai can host Aidbox for you in their cloud.
Aidbox Edition
Multi-tenant Aidbox (Multibox)

Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from your first days with Aidbox. It might be the time when you need Aidbox Support the most.
Health Samurai offers four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:
Aidbox Support
What is included
Basic Support
  • Account manager
  • Basic Aidbox consulting
Professional Support
  • Chat with Aidbox engineers
  • Monthly video conferences with Aidbox engineers
  • Priority fixing of non-blocking issues**
  • Priority release of new Aidbox features**
  • Aidbox performance optimization consulting
Enterprise Support
  • Chat with Aidbox engineers
  • Weekly conferences with Aidbox engineers
  • Aidbox product enhancement or feature release**
  • FHIR and Aidbox consultative review and guidance
Ultimate Support
  • Custom Aidbox build
  • Dedicated Engineer
  • Aidbox development for the Client
  • Participation in the Client’s project launch
** - during the next three releases
Besides Aidbox product and Aidbox Support, Health Samurai offers Professional services around Aidbox:
  • Infrastructure deployment as a project
  • Migration from another FHIR server/platform to Aidbox
  • Project bootstrapping
  • Performance optimization
  • Aidbox quick start training for engineers

Aidbox Trial

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and Health Samurai on your side!
  • 1 month with Basic support
  • 2 months with Professional support
  • 3 months with Enterprise or Ultimate support
To learn about pricing, please get in touch with us at [email protected].