Aidbox Licensing and Support

This page covers types of Aidbox licenses and describes Aidbox Support tiers.

Aidbox offers developers a smooth path from a tiny digital health app prototype to a country-wide deployment of a global healthcare solution. Health Samurai is always around to make sure that developers get all the necessary support.

Aidbox Licenses

โ€‹Start with a free Aidbox version called Aidbox.Dev. You can only use Aidbox.Dev at your local computer and can't use it with real healthcare data or PHI (Protected Health Information). But other than that, Aidbox.Dev has all the features of the paid Aidbox version, and it is enough for proper Aidbox evaluation and the beginning of your healthcare app development.

If you need Aidbox for a staging or production environment, it is time to move to the paid Aidbox version. Moving to the paid Aidbox is easy. Log in to the license server and request a paid Aidbox license. Health Samurai will take care of the rest.

If you need more than one Aidbox license, you will pay less even for the second Aidbox license that you are purchasing. If you are building a SaaS solution that would benefit from having a separate FHIR server for each client, you can get a multi-tenant version of Aidbox.

Do not forget that you can host Aidbox yourself, or Health Samurai can host Aidbox for you in their cloud.

Aidbox Edition


Aidbox Dev




Multi-tenant Aidbox (Multi-box)




*Wholesale discounts start with the 2nd Aidbox license

Aidbox Support

We know that starting with new technology is a challenge. That's why we are inviting Aidbox users to subscribe to one of Aidbox Support tiers from your first days with Aidbox. It might be the time when you need Aidbox Support the most.

Health Samurai is offering four support tiers: Basic, Professional, Enterprise, and Ultimate. Below is what you need to know about each of them:

Aidbox Support

What is included


Basic Support

  • Private chat

  • Blocking issues fixing

  • Basic Aidbox consulting


Professional Support

  • Priority fixing of non-blocking issues**

  • Priority release of new Aidbox features**

  • Aidbox performance optimization consulting


Enterprise Support

  • New feature requests***

  • Collaborative problem solving over a video conference

  • Aidbox best practice and architecture guidance

  • HL7 FHIR best practice guidance


Ultimate Support

  • Custom Aidbox build

  • Dedicated Engineer

  • Aidbox development for the Client

  • Participation in the Clientโ€™s project launch


** - during the next three releases

*** - feature or its substitute is added to the roadmap

Besides Aidbox product and Aidbox Support, Health Samurai is offering services around Aidbox. Read about services that Health Samurai is offering here.

Aidbox Trial

Aidbox license can be received for a trial period at no cost with the purchase of Aidbox Support. Do not fight your problems alone; get Aidbox Support and Health Samurai on your side!

  • 1 month with Basic support

  • 2 months with Professional support

  • 3 months with Enterprise or Ultimate support

To learn about pricing, please get in touch with us at